Support Technologist

Description

Job Summary: We are seeking a PL Support Technologist to support an IT Help Desk project, focused on user assistance and first-level technical support. Key Highlights: 1. Experience in help desks or first-level IT support 2. Proficiency in ServiceNow and ITSM tools 3. Excellent service attitude and user orientation We are looking for a PL Support Technologist to support an IT Help Desk project. We seek a service-oriented individual with strong user support skills and experience in first-level technical support. Position Information Position: PL Support Technologist Contract Type: Indefinite-term Work Modality: On-site Location: Bogotá Address: Calle 72 5 - 38 Working Hours: Monday to Friday, 7:00 a.m. to 7:00 p.m., rotating shifts; Saturdays, 7:00 a.m. to 12:00 p.m. Required Profile We seek technicians or technologists with at least 1 year of experience in help desks or first-level IT support. Knowledge and Experience Telephone support and remote user assistance Ticket management using ITSM tools ServiceNow proficiency Handling user requests and resolving incidents First-level technical support Competencies Excellent service attitude Effective communication User orientation Teamwork Analytical and problem-solving ability If you meet the profile and are interested in joining this project, apply now! -Requirements- Minimum Education: University / Technological Degree 1 year of experience Keywords: technician, tech, technician, technology, tecnología, technologist, support, support, support