**Company Description:** We are Colombia’s first contact center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and commitment to our purpose—"Improving Lives, Our Commitment"—since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and employees, as well as our commitment to contributing to social and environmental issues in our country. We have over 6,500 employees—the \#FamiliaOS—across the entire national territory, working for Colombia’s and Latin America’s most important companies and institutions to transform experiences. **Job Mission:** Will perform duties at the user guidance and PQRS (Petitions, Complaints, Claims, and Suggestions) management contact center site. **Job Functions:** **Position:** SUPERSALUD TECHNICAL AGENT **Working Hours:** Working hours: 6 a.m. to 9 p.m., Monday through Saturday **Work Location:** Client facilities and Caracas site (if applicable) **Salary:** COP $2,852,000 + statutory benefits **Requirements:** Technical or technological degree in health or administrative fields. Minimum one year of experience in customer service within call centers operating in the health sector. **Functions:** Will perform duties at the user guidance and PQRD (Petitions, Complaints, Claims, and Suggestions) management contact center site across web, chat, telephone, and written channels. Efficiently manage customer interactions through various communication channels. **Requirements:** * Technical or technological degree * Minimum one year of experience in call centers or face-to-face customer service * Proficiency in office tools, information analysis, and information management. **Offer Conditions:** **Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Enrollment in employee savings fund