**Company Description:** We are the first Contact Center and BPO in Colombia, with over 28 years of experience providing comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and fulfillment of our purpose "Improving lives, our commitment", since 2021 we have been a BIC company (Benefit of Collective Interest), reinforcing our interest and ongoing efforts to generate well-being and efficiencies for our clients and collaborators, as well as our intention to contribute to social and environmental issues in our country. We have more than 6,500 collaborators, the \#FamiliaOS, across the national territory who work for the most important companies and institutions in Colombia and Latin America to transform experiences. **Job Mission:** Ensure real-time line management to meet service level targets. **Job Responsibilities:** 1\. Monitor real-time service indicators for each campaign. 2\. Monitor real-time DCP for each campaign. 3\. Identify and consolidate singularities affecting indicator compliance for each campaign. 4\. Make decisions to implement actions that contribute to achieving objectives. 5\. Control, availability, and allocation of positions per campaign (following delivery of planning aligned with each process or program cycle). 6\. Adherence to scheduling. **Requirements:** Technical degree, technologist, or student pursuing a professional career * Minimum 1 year of call center experience in scheduling or campaign planning * Proficiency in office tools, information analysis, and management. **Offer Conditions:** **Monthly net salary:** 1769328 **Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partners * Enrollment in employee fund