**Company Description:** We are the leading Contact Center and BPO in Colombia, with over 28 years of experience providing comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and commitment to our purpose "Improving lives, our commitment", since 2021 we have been a B Corp (Benefit Corporation), reinforcing our dedication and continuous efforts to generate well-being and efficiency for our clients and employees, as well as our intention to contribute to social and environmental issues in our country. We have more than 6,500 employees, the #FamilyOS, across the national territory, working for the most important companies and institutions in Colombia and Latin America to transform experiences. **Job Mission:** Ensure that the team meets productivity and quality standards by measuring and providing feedback. **Job Responsibilities:** 1. Ensure compliance with quality indicators and good performance of agents. 2. Monitor agents daily to ensure service is delivered optimally within the client's established guidelines and quality standards. 3. Report technical issues affecting operational performance. 4. Make operational adjustments based on management metrics to maintain an optimal service level. 5. Prepare and keep updated work reports and analyze individual agent productivity. 6. Monitor traffic patterns and take corrective actions when circumstances are clearly atypical. **Requirements:** Technologist or fifth semester of professional studies 18 months of experience as a call center coordinator * Proficiency in office tools, information analysis and management. * Availability for 7x24 shifts **Offer Conditions:** **Monthly net salary:** 2680818 **Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partners * Employee fund affiliation