OBT Advisor - Help Desk

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Position Summary: We are seeking an OBT Advisor for our Help Desk to provide support and guidance to users on corporate travel platforms and resolve their inquiries. Key Highlights: 1. Specialized support for OBT platforms for corporate travel. 2. Customer service addressing inquiries regarding bookings and travel policies. 3. Opportunity to train users and ensure their satisfaction. **OBT Advisor \- Help Desk** We are seeking a **Technical, Technological or Professional graduate in Tourism, Hospitality, Administration, or related fields**, with a service-oriented mindset, strong customer service skills, and knowledge of technological tools for managing corporate travel. **Requirements** Technical, technological or professional education in Tourism, Hospitality, Administration, or related areas. Knowledge and experience using **Reservation Systems and GDS** (Amadeus, Sabre, or similar). Familiarity with **OBT (Online Booking Tool)** platforms and corporate travel management processes. Understanding of travel agency terminology and operations, including airline, hotel, and ancillary service reservations. Experience in user support, functional support, or customer service. Proficiency in office tools and support channels (email, phone, chat). **Main Responsibilities** * Provide support and guidance to users in using the OBT platform. * Resolve inquiries related to bookings, modifications, cancellations, and travel policies. * Escalate and track incidents or requests until satisfactory resolution. * Train and guide users on platform features and best practices. * Ensure an agile, effective, and customer satisfaction-focused service experience. * Support operational management related to corporate travel. **Competencies** * Excellent customer service. * Effective communication and active listening. * Analytical and problem-solving skills. * Organization and attention to detail. * Teamwork. * Results orientation and commitment to service level agreements. Workplace: On-site employment

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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