Benefits Operations Analyst

Description

Position Summary: Marsh is seeking a Benefits Operations Analyst to join its team in Bogotá, contributing to the management of requests and procedures with insurance companies. Key Highlights: 1. Manage commercial requests and procedures with insurance companies 2. Contribute to achieving SLAs, KPIs, and team Operations objectives 3. Strengthen established relationships and insurance knowledge **Company:** ------------ Marsh **Description:** ---------------- We are looking for your talent to join our Marsh team. Based in Bogotá El Dorado; this is a hybrid position requiring at least three days per week in the office. As a **Benefits Operations Analyst**, you will play a critical role in the department. **We count on you to:** * Receive requests from the commercial area * Handle procedures with insurance companies * Manage supplementary documentation * Maintain basic knowledge of core aspects of insurance legislation and strengthen established relationships * Contribute to achieving Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives of the Operations team **What do you need?** * Technical or technological degree, or university degree candidate preferably in administration-related fields * 1 year of experience, preferably in insurance knowledge or customer service * Excel: Intermediate – Advanced (Pivot Tables) **What makes you stand out?** Follow-up and organization, communication and customer service, attention to detail, proactivity, and problem-solving Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**