Customer Service Agent Trainee - BOG

Description

Job Summary: We are seeking a Customer Service Agent to ensure service excellence, provide prompt and efficient assistance, and guarantee safe and high-quality flight operations. Key Highlights: 1. Grow and develop alongside a skilled and diverse team 2. Ensure service quality and safe flight operations 3. Guarantee excellent customer service and customer satisfaction **You're getting closer to touching the sky! ✈️** We want you to join this exciting journey where you can grow and develop alongside a highly skilled and diverse team that will support you in overcoming obstacles and reaching your destination. **Customer Service Agent Trainee \- BOG** In this role, you will perform and ensure service excellence by providing prompt and timely assistance, fulfilling the duties and responsibilities outlined in operational manuals and the Integrated Management System. **Specific Responsibilities:** * Assist, guide, and direct passengers at each touchpoint according to established procedures, ensuring safe flight operations and high service quality. * Deliver excellent customer service by meeting customers' needs and requirements, supporting the organization’s continuous improvement. * Support the Supervisor, Team Leader, or other colleagues during delays, disrupted flights, overbookings, or cancellations by performing assigned tasks, contributing to the organization’s continuous improvement. **Check\-in / Boarding Requirements:** * **Academic Qualification:** Technical/Technologist/Professional degree; degrees related to aviation, customer service, tourism, and/or hospitality are preferred. * **Experience:** Experience in aviation, customer service, and sales is preferred. * **English Proficiency Level:** B2 * Flexibility to work rotating shifts. **Location of the Position:** Bogotá \- Colombia. We know that with you, **we’re going to win!**