Customer Service Call Center Advisor - Test

Description

Job Summary: We are seeking Customer Service Advisors for telephone support and request management, delivering a clear, timely, and high-quality service experience. Key Highlights: 1. Telephone support and request management 2. Registration, tracking, and closure of technical cases 3. Training and onboarding support from day one JOB DESCRIPTION A leading company in the sector is seeking **Customer Service Advisors** for **100% on-site work in Bogotá**, focused on telephone support and request management. **Main Responsibilities:** * Providing telephone support to customers. * Managing requests, inquiries, and requirements. * Registering, tracking, and closing **technical cases**. * Delivering a clear, timely, and high-quality service experience. **Employment Conditions** * Fixed-term contract for **6 months** * Base salary: **1 SMLV \+ statutory benefits** * Performance-based variable pay up to **$1\.200\.000**, based on KPI achievement * Payment of statutory overtime (Sundays and holidays) * Training and onboarding support from day one * Job stability within a well-structured operation **Work Schedule** Rotating shifts **Sunday to Sunday**, with **one day off per week**: * 6:00 a.m. to 2:00 p.m. * 2:00 p.m. to 10:00 p.m. **Work Location** * **Bogotá D.C. – Montevideo Industrial Zone** * **100% on-site** mode. REQUIREMENTS **Required Profile** * High school diploma, technical, or technological degree * **Minimum 1 year of customer service experience in a call center** * Strong verbal and written communication skills * Basic proficiency in digital tools and systems * Service orientation, responsibility, and teamwork skills.