Help Desk Agent / Analyst

Description

Job Summary: We are seeking a Junior Operations Agent/Analyst with technical support skills, service orientation, and problem-solving capability to work under priorities and SLAs. Key Highlights: 1. Technical support and help desk 2. Service orientation and problem resolution 3. Working under pressure and meeting performance indicators BOARD AND LOCATION JUNIOR OPERATIONS AGENT / ANALYST 3 hours ago Description Technician, technologist, or professional in Systems Engineering or related IT fields; 1 year of experience in technical support or help desk. Service orientation. Organization and control. Clear communication with users. Attention to detail. Problem resolution. Working under priorities and response time requirements (SLA). Proactivity and follow-up. Requirements * Knowledge of Windows operating system support. * Proficiency with ITSM case management tools. * Basic knowledge of Office 365, Active Directory, VPN, and Citrix. * Basic knowledge of networking and connectivity. * Excellent customer service and communication skills. * Ability to analyze and resolve incidents. * Ability to work under pressure and focus on meeting performance indicators. Profile **JUNIOR OPERATIONS AGENT / ANALYST** Location **Bogotá, Bogotá D.C., Colombia (Hybrid)**Experience **1 Year of Experience**