IT Support Technician - Leticia, Amazonas

Description

Job Summary: We are seeking an IT Support Technician to provide on-site technical support, addressing incidents and technological requests to ensure operational continuity. Key Highlights: 1. Opportunity to work in an airport environment. 2. Flexibility to combine this activity with other projects. 3. Possibility to participate in future technology services and projects. **Location:** Almirante Padilla Airport, Riohacha, La Guajira **Employment Type:** Freelance \| On-site \| Payment per visit **Job Description:** We are seeking an IT Support Technician to provide on-site technical support at the Alfredo Vásquez Cobo International Airport \- Leticia. The candidate will be responsible for addressing incidents and technological requests, ensuring operational continuity of IT equipment and services in accordance with established service levels. **Responsibilities:** * Provide first- and second-level (L1/L2\) technical support. * Diagnose and resolve hardware, software, and connectivity incidents. * Install, configure, and maintain computers, printers, and peripherals. * Perform installation and configuration of Windows operating systems. * Conduct preventive and corrective maintenance of equipment. * Configure and perform basic network testing. * Manage and update support tickets, documenting each intervention. * Escalate incidents when necessary and follow up until resolution. * Support installation and replacement of technological equipment as required. **Requirements:** * Technical or technological degree, or current student in Systems, Computer Science, or related fields. * Minimum 1 year of experience in on-site technical support. * Knowledge of Windows 10 and 11\. * Experience in basic hardware diagnosis and repair. * Proficiency in Microsoft 365 (Outlook, Teams, Office). * Basic networking knowledge (TCP/IP, connectivity, cabling). * Experience with ticketing tools (ServiceNow, GLPI, Remedy, Jira, or similar). * Excellent customer orientation and communication skills. **Desirable:** * Basic knowledge of Active Directory. * Experience working in airports, transportation companies, or corporate environments. * Availability to provide services according to demand. **We Offer:** * Freelance arrangement with payment per completed visit. * Opportunity to work in an airport environment. * Flexibility to combine this activity with other projects. * Possibility to participate in future technology services and projects. Workplace: On-site employment