Position Summary: We are seeking a professional to lead the digital transformation of processes and services, ensuring efficiency and continuous improvement. Key Highlights: 1. Process transformation and evolution of strategic services 2. Leading the adoption of innovative tools and methodologies 3. Driving efficiency and quality in digital services Join Stefanini! At Stefanini, we are over 30,000 brilliant minds, connected from 41 countries, doing what they love and co-creating a better future. **Responsibilities and Authorities** * Plan and execute process transformation and strategic service evolution initiatives aligned with the digital governance vision; document current-state (As-Is) processes and design future-state (To-Be) processes (end-to-end); implement and maintain digital process governance models, ensuring proper management, control, and continuous improvement; lead the adoption of tools and methodologies for process automation, analysis, and optimization, driving efficiency and quality in services; propose, design, and implement new digital processes and services addressing customer and business needs, leveraging innovative and agile methodologies; document and disseminate best practices and lessons learned from the digital evolution of services. * Position Objective: Ensure organizational process efficiency, quality, and continuous transformation through the implementation of technological tools, agile methodologies, and a service-digital-improvement-focused approach. 1. Process Analysis and Design: * Conduct detailed assessments of current processes (As-Is). * Design and build future processes (To-Be), ensuring an end-to-end approach. * Propose and implement new digital processes and services aligned with business and customer needs. 2. Process Management and Governance: * Implement and maintain digital process governance models to ensure appropriate management, control, and continuous evolution. * Document and disseminate best practices and lessons learned derived from the digital transformation of services. 3. Adoption of Tools and Methodologies: * Lead the adoption of tools and methodologies for process automation, analysis, and optimization. * Promote the use of innovative technologies to enhance service efficiency and quality. 4. Digital Transformation and Continuous Improvement: * Drive the digital evolution of processes and services by identifying improvement opportunities and implementing innovative solutions. * Design agile and collaborative strategies responding to competitive environment challenges and customer demands. **Requirements and Qualifications** * Degree in Industrial Engineering, Business Administration, or Economics. * Minimum 4 years’ experience in process consulting and digital transformation. * Knowledge of As-Is process mapping and To-Be process design. * Experience implementing digital process governance models. * Ability to lead process automation and optimization projects. * Proficiency in agile and innovative methodologies for solution analysis and design. Skills and Competencies: * Analytical and strategic thinking. * Assertive communication and documentation. * Organization, management, and planning. * Leadership and teamwork skills. * Results orientation and continuous improvement mindset. Looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come—let’s build a better future together!