On-site Support

Description

Job Summary: Systems/Telecommunications Technician or Technologist for technical support, hardware/software diagnostics, and equipment maintenance. Key Highlights: 1. Comprehensive technical support to end users and equipment maintenance. 2. Hardware and software incident diagnosis and resolution. 3. Installation and configuration of corporate applications. DESK AND SITE JUNIOR OPERATIONS AGENT / ANALYST 5 hours ago Description Technician or Technologist in Systems, Telecommunications, or related fields, with proven experience in on-site technical support to end users and maintenance of computing equipment. Responsible for providing technical incident response and resolution, performing hardware and software diagnostics, executing preventive and corrective maintenance, installing and configuring corporate applications, and ensuring operational continuity of the organization's technology services. Requirements Minimum one (1) year of on-site technical support experience (Level 1 or 1.5), including face-to-face support to end users, hardware and software incident diagnosis and resolution, preventive and corrective maintenance of computing equipment, installation and configuration of operating systems, corporate applications, printers, and peripheral devices. Knowledge required in equipment setup and delivery, management of technology asset inventory, support for productivity tools (Microsoft 365), basic network connectivity, and adherence to service desk processes. Service orientation, analytical ability, appropriate handling of corporate users, and willingness to travel between sites as operationally required are mandatory. Profile **JUNIOR OPERATIONS AGENT / ANALYST** Location **Bogotá, Bogotá D.C., Colombia**Experience **1 Year of Experience**