Job Summary: We are seeking a customer-service-oriented professional to ensure our customers' satisfaction through timely, efficient, and courteous service in freight transportation. Key Highlights: 1. Key role in customer satisfaction and service 2. Comprehensive coordination with various departments to ensure optimal service 3. End-to-end management of orders, quotations, and customer follow-up Are you passionate about customer service and do you have experience in freight transportation companies? This opportunity is for you. Job Objective Ensure customer satisfaction through timely, efficient, and courteous service, providing clear information about freight transportation services and ensuring compliance with the company's quality standards. Requirements **Academic Qualifications:** * Technician or Technologist in Logistics, Marketing, Administration, or related fields. * Professionals or students in Industrial Engineering, International Trade, Administration, or related fields are also eligible. **Experience:** * Minimum one (1) year in Customer Service, Commercial, or Administrative roles, preferably within freight transportation companies. **Desired Knowledge:** * Customer service. * Logistics and land freight transportation. * Types of freight vehicles. * Transportation costs and freight rates. * Proficiency in office tools (Excel, Word). * Experience with ERP or transportation operating systems. Main Responsibilities * Handle customer inquiries, requests, complaints, and PQRS (Petitions, Complaints, Claims, and Suggestions). * Register and track freight transportation orders. * Maintain ongoing communication with customers to inform them of their operations' status. * Coordinate with Operations, Logistics, Safety, and Billing departments to ensure comprehensive service. * Prepare and send quotations according to Commercial Department instructions. * Manage purchase orders and track them to expedite billing. * Enter orders into the system when required by the process. * Send service delivery documentation and verify its proper execution. * Prepare customer management and follow-up reports. * Periodically review outstanding invoices. * Manage entry forms requested by customers. * Support import operations by sending information and validating container return documentation. * Ensure confidentiality of customer information. We Offer * Direct employment contract with the company. * Job stability. * Salary negotiable. * Bogotá D.C. **If you meet the profile and wish to join our team, apply now and grow with us.** Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
