Job Summary: Ensure monitoring and control of logistics operations, guaranteeing timely customer service and compliance with Service Level Agreements (SLAs), to support continuous improvement and operational objectives. Key Highlights: 1. Maximum development of capabilities in a multicultural and challenging environment. 2. Positively impacts the environment and people both inside and outside DHL. 3. Promotes diversity and inclusion as corporate strengths. **Company Overview** -------------------- **Connecting People, Improving Lives** Become part of DHL and secure the essentials of your daily life through our best-in-class benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities for growth through multicultural experiences and daily challenges that will push you further. This will not be just another job—it will be your chance to positively impact the environment and people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized if everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity Is Our Strength.** Being DHL means maximizing your capabilities. This position is for SUPPLA CARGO S A S. **Role Description** ----------------------- Ensure monitoring and control of logistics operations, guaranteeing timely service to internal and external customers, monitoring last-mile deliveries, and compliance with Service Level Agreements (SLAs). You will be responsible for analyzing operational data, managing exceptions, and preparing performance indicators and reports that contribute to continuous improvement and achievement of operational goals. **Requirements** -------------- #### **Academic Qualifications** * Technician or graduate in Industrial Engineering, Production Engineering, Business Administration, or related fields. #### **Experience** * Minimum **12 months** of experience in Customer Service and Logistics. * Experience in: + Managing and analyzing service performance indicators. + Serving and following up with internal and external customers. + Monitoring compliance with Service Level Agreements (SLAs). + Preparing and presenting management reports. **Responsibilities** --------------------- * Manage internal and external customer requests, complaints, and inquiries (SAC), ensuring timely and effective resolution. * Monitor and evaluate last-mile deliveries, ensuring adherence to established service levels. * Prepare and maintain reports and data visualizations related to deliveries, operational performance, and customer service. * Analyze operational data to identify opportunities for process improvement and optimization. * Prepare executive reports with compliance metrics, including **On Time** and **In Full (OTIF)** metrics. * Conduct real-time vehicle tracking to ensure proper route execution. * Track order status, manage exceptions and incidents until resolution. * Manage and strengthen customer relationships, ensuring high satisfaction levels. * Design, calculate, and monitor key performance indicators (KPIs). * Manage and control operations of assigned vehicles to ensure appropriate utilization and operational compliance.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
