**Before applying, select your preferred language from the options available in the upper right corner of this page.** Explore your next opportunity at a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to move UPS forward—people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Description:** Focus your work on customer relationships and effectively manage these accounts, fulfilling established service commitments. **Responsibilities:** * Monitor compliance with indicators established with assigned customers * Report and present KPIs as defined by contractual terms agreed upon with the customer * Report and present internal KPIs established for operations related to assigned customers * Maintain appropriate communication with the customer * Analyze and report operational volumes for evaluation with the operations coordinator regarding resource allocation * Submit feasibility information required for billing processes related to storage and transportation services for assigned customers * Ensure and oversee the execution of cyclic inventory schedules for assigned customers * Guarantee that agreements with customers are fulfilled across all operations, coordinating and executing required activities * Lead complaint investigations and enter information into the system * Be responsible for enforcing internal procedures regarding incident/claim management, adhering to timeframes for recording, handling, and closing cases * Follow up with Customer Service regarding receipt of customer orders and requests * Send daily reports providing visibility into operations of assigned customers * Coordinate delivery of goods according to procedure * Assist in complaint analysis * Conduct staff training and continuously update the profile of the assigned customer **Education:** Technologist or professional degree in Business Administration or Logistics Minimum one year of experience Performs analysis using various software packages and databases (e.g. MS Access). Provides advanced office support knowledge and skills. Prepares and/or coordinates information for internal and external contacts. **Qualifications:** High School Diploma, GED, or International equivalent 2\+ years' office warehouse support experience \- Preferred Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills Proficiency in Microsoft Office (Word, Excel, Access, and Outlook) Accurate and rapid data entry **Work Location:** Siberia **Modality:** On-site **Grade:** 007 **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.