IT Support (Remote)

Description

Job Summary: We are seeking an IT Support Specialist to provide technical support, maintain enterprise systems, and collaborate on the administration of Microsoft tools and network services. Key Highlights: 1. Efficient technical support and enterprise system maintenance 2. Collaboration in improving global IT processes 3. Professional development opportunities We are looking for an **IT Support Specialist** to work **remotely** from anywhere in Colombia. The role aims to deliver efficient technical support, maintain enterprise system operations, and collaborate on administering Microsoft tools and network services. **Key Responsibilities:** * Provide remote technical support to internal users. * Administer *Microsoft 365, SharePoint, and OneDrive* environments. * Manage *Active Directory*: user creation, group policies, troubleshooting. * Support and maintain *Windows Server* systems. * Resolve incidents related to networks, connectivity, and VPN. * Document technical procedures and solutions. * Collaborate with the global IT team to improve processes. **Requirements:** * Experience in *technical support or IT Support.* * Proficiency in *Active Directory* (user and policy management). * Solid knowledge of *Windows Server*. * Experience administering *Microsoft 365, SharePoint, and OneDrive.* * Familiarity with *NAS (QNAP, Synology, or NetApp)* and *DLPs (Microsoft Purview or others)*. * Basic networking, VPN, and troubleshooting knowledge. * Ability to communicate effectively with international teams. * Availability to work *Monday to Friday, 8:00 AM to 5:00 PM (local time).* **We Offer:** * Base salary: 3\.500\.000 to 4\.000\.000 COP per month. /* * Engagement model: *contractor / service provision.* * 100% remote work. * Continuous training and learning. * Professional development opportunities within a growing technology company. Employment Type: Freelance Application Question(s): * Do you have at least 2 years of experience in technical support or IT Support? (If you do not meet this requirement, we cannot consider your application.) * Have you worked with Active Directory (user management, policies, or troubleshooting)? (If you do not meet this requirement, we cannot consider your application.) * Do you have experience administering Microsoft 365, SharePoint, and OneDrive environments? (If you do not meet this requirement, we cannot consider your application.) * Have you worked with Windows Server? (If you do not meet this requirement, we cannot consider your application.) * Do you have knowledge of networking, VPN, or connectivity incident resolution? (If you do not meet this requirement, we cannot consider your application.)