L2 Support Analyst

Description

Job Summary: A professional in Systems Engineering or related fields, with experience in technical and functional support for enterprise applications, managing incidents and problems in production environments. Key Highlights: 1. Second-level support for business applications and services. 2. Investigate, diagnose, and resolve incidents in production environments. 3. Participate in deployments, validations, and continuous improvement activities. **Job Description** ------------------- **L2 Support Analyst** ====================== ### **Profile** * Bachelor's degree in Systems Engineering, Software Engineering, or related disciplines. * Experience in technical and functional support for enterprise applications, incident management, and problem analysis in production environments. * Knowledge of .NET, SQL, REST APIs, and web services, with the ability to identify, diagnose, and resolve incidents promptly. * Experience in root cause analysis (RCA), troubleshooting, and solution documentation. * Advanced English proficiency for interaction with international teams and users. * Remote work modality. ### **Technical Skills** * Support for .NET and C\# applications. * SQL and database analysis. * REST APIs and web services. * Troubleshooting and root cause analysis. * Microservices and distributed architectures. * Git, Docker, and CI/CD fundamentals. * Incident management tools. * ITIL and IT service management. * Prior experience in the financial or insurance sector is desirable. ### **Key Responsibilities** * Provide second-level support for business applications and services. * Investigate, diagnose, and resolve incidents in production environments. * Perform root cause analysis and implement corrective actions. * Monitor application stability and availability. * Analyze logs, databases, and services to identify failures. * Coordinate escalations with development and infrastructure teams. * Document incidents, solutions, and operational procedures. * Participate in deployments, validations, and continuous improvement activities. * Ensure compliance with SLAs and service levels. ### **Your Career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini clients. * You will collaborate with functional, technical, and business teams to ensure the stability and continuity of critical applications. * You will contribute to customer satisfaction by delivering high-quality support and value-added solutions. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 40 countries. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. ### **Why You’ll Love Working at Capgemini:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Humility, and Fun.