### **Job Title:** **Amazon Retail Operations Fulfillment Analyst** **Location:** Bogotá **Opella** is the self\-care challenger with the purest and third\-largest portfolio in the Over\-The\-Counter (OTC) \& Vitamins, Minerals \& Supplements (VMS) market globally. Our mission is to bring health into people’s hands by making self\-care as simple as it should be — for half a billion consumers worldwide and counting. At the core of this mission are our 100 loved brands, our 11,000\-strong global team, our 13 best\-in\-class manufacturing sites, and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including **Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan** . B Corp certified in multiple markets, we are active players in the journey toward healthier people and planet. Find out more about our mission at www.opella.com. ### **About the Job** Join our **Amazon Center of Excellence (COE)** as an **Analyst** , a key role focused on driving operational excellence across fulfillment and back\-office processes for one of Opella’s fastest\-growing customers globally. You will work closely with market teams and global stakeholders to ensure accuracy, timeliness, and efficiency in Amazon operations while leveraging data insights to unlock growth opportunities. ### **Key Responsibilities** **Own delivery of Downstream Excellence activities** * Monitor and interpret forecasting data to flag demand risks \& opportunities and coordinate alignment with local account teams. * Track inventory availability and PO status to identify OOS risks and propose corrective actions (overrides, replenishment triggers). **Drive delivery of Back\-Office Excellence activities** * Support deal, rebate, and invoice reconciliation processes to ensure timely and accurate financial alignment. * Manage chargeback and dispute recovery workflows in coordination with finance \& supply to improve collections and reduce AR. **Take initiative in own Performance Monitoring \& Insights** * Produce regular fulfillment dashboards and insights, highlighting trends in availability, PO accuracy, and recovery. * Collaborate with the reporting team to ensure SLA tracking and root\-cause analysis for recurring issues. **Collaborate with the reporting service line** * Monitor and analyze Amazon account performance end\-to\-end — encompassing sell\-out trends, market share evolution, competitive dynamics, and profitability metrics (e.g., Net PPM). * Leverage data insights to identify growth opportunities, support decision\-making, and enrich COE reporting beyond operational KPIs. ### **Qualifications/Requirements** * 2–4 years of experience in eCommerce, supply chain operations, or retail back\-office functions. * Good understanding of Amazon Vendor Central, PO management, and chargeback processes. * Experience with data tools (Excel, Power BI, Tableau) and ideally exposure to Salesforce TPM or ERP systems. * Strong analytical, organizational, and problem\-solving skills. * Collaborative mindset and proactive communication with markets and global teams. * Fluent in English and Spanish. ### **Why Us?** At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. **We Are Challengers.** * **All In Together:** We keep each other honest and have each other's backs. * **Courageous:** We break boundaries and take thoughtful risks with creativity. * **Outcome\-Obsessed:** We are personally accountable, driving sustainable impact and results with integrity. * **Radically Simple:** We strive to make things simple for us and simple for consumers, as it should be. Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds. Join us on our mission. **Health. In your hands.** www.opella.com/en/careers