Digital Solutions Executive

Description

Summary: Digital Solutions Executive in the Operational Affairs Section optimizes workflows, provides analytical insights, and manages digitalization projects. Highlights: 1. Optimize workflows and enhance efficiency 2. Conduct data analysis for actionable insights 3. Lead digitalization and system implementation projects Job Purpose – Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives. Job Duties and Responsibilities – * Primary Duties and Responsibilities – Implementation and Maintenance of the Charity Management System * Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity. * Gather and analyse business requirements for the implementation and enhancement of new systems. * Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement) * Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met. (keep system up to date) * Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction. * Secondary Duties and Responsibilities + Data Analytics and Insight Generation * Conduct data analysis for case management, budget management, and charity services to generate actionable insights that support informed decision\-making and continuous improvement. * Additional Responsibilities + Routine and Ad Hoc Operational Support * Provide operational support and undertake other duties as assigned by the supervisor. Job Requirements – * Possess 2\-3 years in system management, data analysis, or digitalization projects and relevant working experience. * Experience in VWO\-related work is advantageous. * Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement. * Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress. * Proficiency in Power BI, including the ability to develop interactive reports and dashboards, create meaningful data visualizations, and support data\-driven decision\-making. * Soft Skills * Problem\-solving skills, with the ability to apply structured methodologies to analyse issues, identify root causes, and develop effective solutions. * Demonstrate adaptability and change management capabilities to effectively support departmental initiatives, process improvements, and organizational transformation. * Self\-directed learning mindset, with a proactive approach to acquiring new knowledge and skills. * Strong communication and collaboration skills, with the ability to work effectively with cross\-functional stakeholders.