GBS Billing Inquiry Associate

Description

Summary: This position assists customers by researching and responding to billing inquiries, processing adjustments, and managing international billing entries. Highlights: 1. Opportunity to work for a Fortune Global 500 organization 2. Focus on customer billing inquiries and adjustments 3. Engage with international billing processes **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** **This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments.** **Responsibilities:** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * **Review and prepare internal paperwork for sending charges to other countries** -------------------------------------------------------------------------------- * **Communicate with internal stakeholders for WWF clarifications** ----------------------------------------------------------------- * **Analize billing\-related information and ensures proper support documentation is included.** ---------------------------------------------------------------------------------------------- * **Creates and processes international manual billing entries.** --------------------------------------------------------------- * **Adds and maintains customer account information and requirements within various billing systems.** ---------------------------------------------------------------------------------------------------- **Qualifications:** ------------------- * **Prior billing experience (Prefer)** ------------------------------------- * **Working knowledge of Microsoft Word, Excel, Access, and Outlook** ------------------------------------------------------------------- * **Bachelor’s Degree in Administrative careers or related** ---------------------------------------------------------- * **English knowledge (Prefer)** ------------------------------ **Grade 007** **Monday to Friday: 6:30 am \- 3:30 pm (44 weekly hours \- after July 15th, 42 hours per week )** **Medellin, Hibrid.** ------------------------------------------------------------------------------------------------------------------------------------- **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.