Summary: Network Controllers monitor and recover from incidents across Amadeus' network, perform changes, validate updates, and contribute to automation initiatives. Highlights: 1. Ensure 24/7 operational continuity across Amadeus services 2. Collaborate with other teams to meet network requirements 3. Support automation initiatives and contribute to playbooks **Job Title** Network Controller About The Business Area/Department : FLS is responsible for ensuring seamless, 24/7 operational continuity across Amadeus services in the Americas. The team focuses on incident detection, rapid recovery, coordination, and escalation to keep critical platforms running smoothly. Summary of the role: Network Controllers form a 24x7 team (shift work) to monitor the Amadeus network (on premise and cloud) and to identify and recover from incidents as quickly as possible, as well as to perform changes within scope and to approve and control changes to the network by other teams. In this role you’ll: * Recover from incidents as quickly as possible. * Monitor the network status. * Prepare and perform changes that are in scope of Network Operations’ responsi\-bility. * Monitor changes made to the network by other teams (eg Engineering, Firewall Group, Capacity groups ) and, once implemented, to validate the change and closely monitor the changed environment. * Handle equipment faults ensuring that hardware is repaired or replaced. * Report and follow\-up on issues with services from external providers. * Create, review and update operational procedures (OPROCs). Optimise and keep up\-to\-date Network Operation knowledge database (OPROCs). Develop OPROCs for new environments or new technologies. * Correlate network incidents to existing problems and /or changes. * Perform handover to production of new network devices, new network environ\-ments and documentation. * Work together with other Amadeus teams to ensure that the environment handed over to production meet with Network Operations’ requirements. * Initiate follow\-up problem investigations when required and to ensure that prob\-lem follow\-up is progressing on records assigned to network specialists * Support automation initiatives by identifying processes to be automated, contrib\-ute to user stories/specifications and create, update and maintain automation playbooks/scripts/software About the ideal candidate: * Fluent in English * Good overall network knowledge, LAN, WAN, TCP/IP protocol suite, Cisco and other network devices * Knowledge of PTT standards, practices, services (T1/3, E1/3, SDH, SMDS, SONET, DWDM) * Knowledge of physical interface standards (V.24, V.35, X.21, G.703/704, optical in\-terfaces) * Knowledge of protocols HDLC, LAP\-B/D/F, X.25, Frame Relay, MPLS, ISDN (BRI, PRI) * Knowledge of LAN principles and protocols (Ethernet, Wireless Ethernet), LAN switch\-ing technology and protocols (VLANs, Spanning Tree, Fabric Path) and devices (CISCO Catalysts/Nexus) * Knowledge of server load balancing technologies (Cisco and F5 products) * Knowledge of network controlling technologies (Firewalls, Proxy products) * Knowledge of network management principles, protocols, tools (SNMP, MIB,) What we can offer you: * Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. * Hybrid working model. * Professional development to broaden your knowledge and enhance your skills with on\-line learning hubs packed with technical and soft skills training that allow you to develop and grow. * Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. **Working at Amadeus, you will find** * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.