Summary: The POS System Admin implements new products, updates, and technologies, supporting, maintaining, and administering software builds and managing POS and back-office menus. Highlights: 1. Administer and maintain POS, Online Ordering, Loyalty, and Back-Office systems 2. Collaborate with Operations, Marketing, Finance, and IT to support business 3. Prioritizes employee growth and development Job Summary: POS System Admin helps implementing new products, updates and technologies. It is also a part of the testing, support, maintenance and administration of new software builds. System administrators also updates the POS and back\-office menus for end users. Responsibilities: * Administer and maintain POS, Online Ordering, Loyalty, and Back\-Office / Inventory Management systems. * Configure and maintain menu items, pricing, recipes, promotions, and loyalty programs. * Ensure accurate inventory depletion, product costing, and data integrity across systems. * Execute, test, and deploy database changes (items, pricing, functionality) to restaurant locations. * Coordinate change distribution and provide tier\-2/3 support for POS configuration issues. * Collaborate with Operations, Marketing, Finance, and IT to support business * Updates POS and back\-office menus as requested. * Applies requested changes to printers and video routing. * Verifies that all proper troubleshooting steps are completed for each specific case and provides feedback to system administrators when the proper steps are not taken. * Collaborates with the training team on best practices and changes to training materials. * Adds and updates content to the knowledgebase regularly to ensure that information is handy for all support staff. * POS troubleshooting * Operating system support. Installation, upgrades, patching, backup and recovery. * Network connectivity troubleshooting, routers, modems, OS firewall configuration and troubleshooting, port forwarding and routing, etc. * Updates or create Knowledge Base Articles to ensure procedures for the service desk are correct. * Act as a link between support and development teams, communicating issues and resolutions in both ways. * Perform Incident and Request Queue Management for Focus Brands and assign the tickets as appropriate. * Properly escalate unresolved queries to the next level of support * Walk customers through a problem\-solving process. * Follow up with customers. * Utilize excellent customer service skills and exceed customers’ expectations. * Ensure proper case recording, documentation, and closure. * Recommend procedure modifications or improvements. * Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. * Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s) Skills and Experience:**I. Academic Requirements** ---------------------------- * B2\+ level of English (spoken and written) * High School Diploma or Technical High School Diploma (Bachelor’s degree is a plus) * Knowledge or training in IT best practices or frameworks (e.g., ITIL – highly preferred) **II. Experience** ------------------ * 2\+ years of technical support experience, preferably in POS\-related roles * Experience configuring POS systems * Proven ability to troubleshoot operating system issues impacting POS performance * Ability to analyze current hardware specifications and recommend upgrades to improve POS efficiency * Strong understanding of the dependency between POS software and hardware, and its impact on daily business operations * Ability to recommend best practices to ensure smooth and efficient POS operation for end users **III. Nice to Have (Technical Skills \& Certifications)** ---------------------------------------------------------- * Network certifications (e.g., CCNA) * ITIL certification * Basic to intermediate experience in database administration or related certifications \#LI\-FV1 About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in pursuit of a shared team goal. We are continually striving to improve our culture and environment and have invested in tools to enhance our visibility into the pulse of our organization.