* Assist all our users with any logged IT\-related incident when called upon. * Diagnose and resolve system and application\-related incidents, including operating systems (Windows) and across a range of software applications. * Accurately record, timely update, and document tickets with relevant and detailed information. * Maintain a first\-class level of customer service ensuring that all customers are treated efficiently and appropriately * Assist with the resolution of problems related to system or application issues, including OS, MS Office, and other supported applications. * Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure. * Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies. * Consistently support and demonstrate the company's mission and values. * Assist users in simplifying everyday computer\-related tasks and other shortcuts for various repetitive tasks. * Execute resolutions to problems and follow standard practices. * Combine technical expertise with customer service to work towards a resolution. * Work closely with the rest of the support team members to resolve issues quickly and efficiently. * Maintain a high level of customer satisfaction and quality support to end\-users. **Qualifications:** * Min 1 \- 3 years of experience in similar roles * Associate's degree or equivalent from a 3\-year college or technical school or equivalent experience and/or training. * Certification or courses or Degrees in computer Knowledge like BCA/MCA/B.tech or Diploma courses in Computer Science or likewise.