DESCRIPTION Responsible for ensuring service level compliance, coordinating all necessary resources for service operations. Manage and ensure service delivery (quality, report generation, implementation of methodologies defined by the client, definition of optimal processes to ensure high-quality service) REQUIREMENTS Technical or technological degree in Systems, Telecommunications, or related fields. ITIL Foundation certification. Knowledge of IT incident and request management related to office automation and microcomputing. Basic knowledge of LAN\-WLAN connectivity. Minimum 2 years of experience in: service desk projects and/or on-site support as a coordinator and/or team leader.