Customer Service Analyst

Description

Position Summary: We are seeking a passionate Customer Service Analyst with expertise in food safety and operational management to strengthen client relationships and ensure quality standards. Key Highlights: 1. Lead processes and collaborate in teams to deliver timely solutions 2. Coordinate consultations, audits, and training sessions with clients 3. Promote best practices in hygiene, service, and quality Join INVAR SERAPIS! Customer Service Analyst At INVAR SERAPIS, a Colombian company with over 20 years of experience manufacturing and distributing cleaning and disinfection products for the food industry, we seek a professional passionate about customer service, food safety, and operational management—someone who contributes to strengthening relationships with our clients and fulfilling service agreements. If you enjoy leading processes, working collaboratively, and delivering timely solutions, this opportunity is for you! What will be your mission? Ensure the proper execution and follow-up of activities within the Customer Service department by coordinating technical consultations, audits, training sessions, and client requests—guaranteeing high standards of quality and satisfaction. Requirements Technologist or Professional in Food Engineering or related fields. Minimum one (1) year of experience in related roles. Knowledge of Good Manufacturing Practices (GMP). Familiarity with Resolution 2674 of 2013 and Resolution 5109 of 2005. Proficiency in office software tools. Willingness to travel as required by operational needs. Competencies Customer orientation. Assertive communication. Organization and time management. Leadership and teamwork. Proactivity and adaptability. Decision-making ability. Main Responsibilities Coordinate and monitor the monthly schedule of client visits, audits, training sessions, and other planned activities. Consolidate and analyze information gathered during technical visits, generating timely reports and action plans. Manage client requests related to products, services, and maintenance. Ensure compliance with activities carried out by the National Customer Service Advisors team. Administer documentation, inventories, and supplies required by the department. Ensure customer satisfaction and promote best practices in hygiene, service, and quality. What We Offer Salary: $2,000,000. Non-statutory bonus of $200,000 starting from the fourth payroll. Statutory benefits. Fixed-term employment contract (with potential renewal based on performance). Working hours: Monday to Friday, 7:00 a.m. to 4:24 p.m. Monthly payments. An excellent work environment and opportunities for professional growth. Apply now and become part of the INVAR SERAPIS family! Your commitment and talent can become part of our legacy of quality, trust, and growth. Workplace: On-site employment