Network Engineer

Description

Job Summary: Provide first-level operational support for network, connectivity, and telecommunications services, ensuring timely handling of requests and incidents. Key Highlights: 1. First-level network, connectivity, and telecommunications support. 2. Request management and resolution of operational incidents. 3. Maintenance of operational availability of network services. Role Overview Provide first-level operational support for network, connectivity, and telecommunications services across corporate offices in Colombia, Peru, Chile, and Panama, ensuring timely handling of requests and incidents related to LAN infrastructure, Wi\-Fi, remote VPN access, and telephony. **Purpose of the Role:** To provide first-level support for campus corporate network and communications services, managing connectivity requests, resolving operational incidents, and coordinating escalation of complex cases to ensure availability and proper functioning of the technology infrastructure supporting business operations. **Key Responsibilities:** 1\. Ensure timely handling of requests related to LAN, VPN, Wi\-Fi, and telephony connectivity. 2\. Execute first-level operational support activities in accordance with organizational procedures and standards. 3\. Analyze and resolve basic network and connectivity incidents for end users in Colombia and Peru. 4\. Maintain accurate documentation of all executed activities in management platforms. 5\. Promptly identify situations requiring specialized support and manage appropriate escalation. 6\. Maintain ongoing communication with users, vendors, and support teams to ensure proper incident management. 7\. Track telecommunications circuit-related incidents to resolution. 8\. Adhere to established Service Level Agreements (SLAs) for request and incident handling. 9\. Ensure appropriate usage and allocation of connectivity resources, VPN access, and RSA token-based authentication. 10\. Contribute to maintaining operational availability of campus network and communications services. Experience and Skills **Education:** * Technical diploma, technologist degree, or final-semester student in Systems Engineering, Telecommunications Engineering, Electronics Engineering, or related fields. * Basic certification or coursework in networking and technology infrastructure support is desirable. **Experience:** * Minimum 1 year of experience in technical support, service desk, or basic network administration. * Experience in end-user support and ticket management. * Experience in multi-site corporate environments or with remote users is desirable. **Required Technical Knowledge:** * Fundamentals of LAN/WAN networking. * IP addressing (IPv4\). * Basic concepts of switching and network connectivity. * Wireless network (Wi\-Fi) support. * Basic administration of VPN access. * Basic management of multi-factor authentication (RSA Tokens). * Basic knowledge of Teams-based telephony. * Incident and request management tools (ServiceNow, Jira Service Management, or similar). * Basic understanding of telecommunications providers and data circuits. Note: Training may be provided internally. **Competencies:** Proactivity, learning agility, teamwork, work organization, commitment, goal- and objective-oriented mindset, high work standards, adaptability to change, and assertive communication. About Experian Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market — all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money. We operate across a wide range of markets — from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments. We invest in people and cutting-edge technologies to unlock the power of data. As an FTSE 100 company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com. What sets us apart is our celebration of what makes each of us unique. Experian’s culture and people are key differentiators. We take our people agenda seriously and focus on what truly matters: DEI (Diversity, Equity & Inclusion), work-life integration, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering — and the list goes on. Experian’s strong people-first focus has been recognized with awards including Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally rated 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an equal opportunity employer and affirmative action company. Innovation is fundamental to Experian’s DNA and practices, and workforce diversity drives our success. Everyone can thrive at Experian and bring their full selves regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as soon as possible. Experian Careers \- Creating a better tomorrow together