Analytical Strategy Manager

Description

Job Summary: Lead value generation through analytics, product, and network strategy for the prepaid segment, guiding commercial decisions and network investment. Key Highlights: 1. Lead multidisciplinary teams in telecommunications or related sectors. 2. Participate in challenging projects and contribute innovative ideas. 3. Develop, motivate, and support technical and commercial profiles. Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Analytical Strategy Manager **Role Objective:** Lead value generation through analytics, product, and network strategy for the prepaid segment, integrating data from processes, channels, and the network to anticipate behaviors and guide commercial decisions, while aligning network investment (capex) with the company’s business strategy. **Required Profile** ==================== **Education and Experience** * Degree in Engineering, Administration, Economics, or related fields; postgraduate studies (specialization or master’s degree) preferred. * Prior experience leading multidisciplinary teams (technical and business profiles) in telecommunications or related sectors. * Experience managing IT and network-related projects, and building business cases for senior management. **Technical Skills** * Data analytics applied to answering business questions and measuring implementation outcomes. * Knowledge of telecommunications commercial KPIs (ARPU, churn, active base, acquisition) and network deployment metrics (coverage, capacity, payback). * Ability to translate business needs into technical requirements. **Soft Skills / Management Competencies** * Public speaking and effective communication with senior management and other audiences. * Stakeholder management and collaboration across multiple areas: commercial, marketing, customer experience, regulatory, network, and IT. * People management and team leadership: development, motivation, and support of technical and commercial profiles. * Strategic vision and analytical thinking. * Leadership, decision-making, and ability to influence without direct authority over other areas. **Key Responsibilities** **Analytics and Business Strategy** * Act as a cross-functional analytics enabler for Acquisition and Base Management departments, integrating data from processes, channels, and the network. * Use analytics to answer business questions arising from senior management and other departments, providing inputs for commercial decision-making. * Support measurement and monitoring of business implementations, validating that achieved results match expectations based on analysis. **Product Management** * Lead the Product area in gathering functional requirements and executing them with IT. * Ensure successful delivery, testing, and stabilization of business-requested developments. * Support strategic IT projects impacting the prepaid business, representing the commercial perspective within such initiatives. * Be the end-to-end owner of the following functionalities: number portability, mobile numbering, device theft process, and eSIM implementation. * Manage number portability and device theft contracts. **Network and Capex** * Prioritize and allocate network needs from a commercial perspective, aligning network deployment with the mobile business strategy. * Build and justify network implementation business cases (new sites, coverage and capacity expansion, 5G). * Define the commercial measurement methodology for network investments (new sites, capacity, coverage), including expected revenue and payback per initiative or zone. * Lead periodic follow-up with commercial areas on implemented items and projected revenue over time. **Processes and Collaboration** * Manage activation processes, acquisition offers, and channel usage tools. * Coordinate with Marketing and Customer Experience: onboarding, customer journeys, terms and conditions, and channel experience. * Measure and review the segment’s NPS in detail, identifying and leading action plans to address factors negatively affecting it. * Lead regulatory and digital channel projects (e.g., SIM sales via web, postpaid-to-prepaid migrations). At Tigo we want to have the best, for this reason we look for qualified professionals who work to continue achieving our purpose of continuing to connect more and more Colombians. In our Company, our people are the soul of our company, who give their best and work with the premise that our clients are the center of everything we do. In addition, we are characterized because we are agile and disciplined, we work together for a purpose, we are drivers of change, we make a difference with the way we work and no matter what happens, our actions are guided by our integrity. At Tigo we make things happen the right way, always innovating in each of our actions and challenging the status quo. We are consistent and deliver results! If you want to be part of this great team, share your profile with us and find out about the available offers! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*