Captain

Description

Position Summary: This position focuses on ensuring impeccable service in banquets and restaurants, maintaining guest satisfaction and efficient coordination with kitchen and service staff. Key Responsibilities: 1. Ensure guest satisfaction at all times. 2. Efficiently coordinate service in banquets and restaurants. 3. Maintain cleanliness and presentation of work areas. **Additional Information** **Job Number**26092394 **Job Category**Food and Beverage \& Culinary **Location**Avenida Carrera 9 \#115 \- 30, Bogota, Capital District, Colombia **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Communicate service requirements to kitchen supervisors and servers during the event. Total charges for group functions and prepare and deliver payment checks to group contacts. Ensure banquet rooms, restaurants, and coffee break areas are ready for service. Ensure centerpieces are placed on each table. Inspect cleanliness and presentation of all china, glassware, and silverware before use. Verify guest satisfaction. Set tables according to event type and service standards. Communicate any additional food orders, allergies, dietary requirements, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Welcome and acknowledge all guests in accordance with company standards. Communicate with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to concerns raised by other employees. Communicate with others using clear and professional language. Perform other reasonable job-related duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: At least 2 years of relevant work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* W Hotels’ mission is to awaken curiosity and expand worlds. We are a place to enjoy life. We are here to open doors and minds. We are constantly inspired by new faces and new experiences. At our core is a harmonious, always-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guests’ passions to life. If you are original, innovative, and always look toward the possibilities the future offers, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.