Manager Credit Control Clerk

Description

Summary: We are seeking a commercial and structured Credit Control Team Leader to manage international collections and debt operations, leading a dedicated team to minimize DSO and ensure seamless financial experiences. Highlights: 1. Lead and mentor a multicultural credit control team 2. Oversee multi-currency ledgers and assess creditworthiness 3. Drive automation in billing and collection systems **Job Overview** We are looking for a commercial and structured Credit Control Team Leader to run our international collections and debt management operations. You will lead a dedicated team to minimize Days Sales Outstanding (DSO), manage multi\-currency risks, and ensure a seamless financial experience for our global students, corporate clients, and partner agencies. **Key Responsibilities** **Team Leadership \& Delivery** · Lead and mentor a multicultural credit control team, conducting weekly performance reviews and training. · Set and track KPIs for cash collection, aging balance reduction, and query resolution times. · Coordinate workflow distribution to guarantee coverage across different time zones and global regions. · Act as the escalation point for high\-value accounts, complex international payment disputes, and legal collections. **International Ledger \& Risk Management** · Oversee multi\-currency ledgers (GBP, USD, EUR, CHF) across international entities. · Assess creditworthiness for B2B partners, global corporate accounts, and language travel agencies. · Review and release blocked student enrollments or bookings based on strict credit policy guidelines. **Stakeholder Collaboration \& Process Optimization** · Partner with Sales Managers, Student Advisors and Regional Directors to resolve billing disputes swiftly. · Manage agency accounts, working closely with ESL Education portfolios and worldwide educational partners. · Drive automation in our billing and collection systems to streamline automated payment reminders. · Provide accurate forecasts on cash collections and monthly bad debt provisions to senior Finance leadership. **Requirements \& Qualifications** **Education \& Experience** · Bachelor’s degree in Finance, Accounting, Business or a related field. · 3\+ years of experience in Credit Control, ideally within the International Education, Tourism or Hospitality sectors. · 1\+ years of experience in a supervisory, team leader, or senior credit controller role. **Skills \& Competencies** · Language skills: Professional fluency in English is mandatory. Proficiency in French, German, or Spanish is a strong advantage to support regional offices. · Systems knowledge: Proficiency in global ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills. · Strong understanding of student visa refund policies, multi\-currency processing and global B2B agency commission structures. · Soft skills: Exceptional cross\-cultural communication, firm negotiation skills and a student\-centric approach to problem\-solving. Lugar de trabajo: Empleo presencial