Job Summary: We are seeking a B2C JR Customer Service Specialist to support operations in the Brazilian market, managing enrollments, student databases, invoices, and delivering high-quality support. Key Highlights: 1. Manage international student enrollments 2. Build strong relationships with partner agencies 3. Provide prompt and effective support to students and teams **Job Description** We are seeking a **B2C JR Customer Service Specialist** to support our operations in the Brazilian market. The selected candidate will be responsible for processing international student enrollments, maintaining the student database, managing invoices, and providing high-quality support and guidance to partner agencies, students, and internal teams. ### **Key Responsibilities:** * Manage student enrollments at our schools located in the United States, Canada, Europe, and other destinations. * Support the B2C Sales team in Brazil to achieve its targets. * Build and maintain strong relationships with international partner agencies. * Provide prompt and effective support regarding visas, payments, and student arrivals. * Ensure efficient, proactive, and courteous customer service for agencies and internal teams. ### **Requirements:** * Completed university degree or equivalent qualification. * Excellent communication and organizational skills. * Strong attention to detail and focus on service quality. * **Fluent Portuguese (mandatory).** * 1 year of experience in customer service or a similar role. ### **Location:** **100% in-person at** **Bogotá D.C. – Torre Sigma** ### **Working Hours:** **Monday to Friday** ### **Additional Benefits:** * Competitive salary \+ monthly commissions * 20 vacation days per year * Professional development program * Additional medical coverage * Gym access * Free English classes * Flexible remote work option after meeting KPIs * Intensive 2-week training (systems, product, and sales techniques) At **Kaplan**, we believe education transforms lives. Join our international team and become part of a company that connects people, cultures, and opportunities worldwide. **Location** Bogotá, COL**Employee Type** Employee**Job Functional Area** Sales Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
