PR - Operations Analyst

Description

Position Summary: We are seeking an administrative professional to ensure the review, issuance, and tracking of customer requests, service orders, and billing processes, guaranteeing effective communication and post-sales support. Key Highlights: 1. Manages the issuance and tracking of service orders and billing. 2. Ensures the organization, control, and updating of documents. 3. Maintains effective communication and post-sales customer support. **Company Description** SGS is the world's leading inspection, verification, testing, and certification company. Recognized globally as the benchmark for quality and integrity, we have over 94,000 employees and a network of more than 2,600 offices and laboratories worldwide. **Job Description** Main responsibilities of this position: * Ensure the review of customer requests and the correct and complete issuance of service orders to various departments. * Ensure the preparation and printing of Certificates, reports, and sector-specific documents. * Ensure the timely routing, distribution, and dispatch of domestic and international correspondence for the sector. * Track supporting departments involved in service order generation, certification, and/or pre-billing processes under your responsibility. * Guarantee accurate and timely delivery of all necessary information—both internally to the coordinator and/or supervisor, and externally to the client. * Ensure the organization, control, and updating of sector-related files, documents, and supplies associated with your role. * Guarantee customer support and post-sales follow-up for services rendered. * Promptly inform your immediate supervisor of any non-conforming products in your process or customer complaints and/or claims. * Ensure participation in identifying corrective, preventive actions, and improvement plans. * Ensure participation in both internal and external audits scheduled by the Natural Resources sector. * Provide logistical support for operations whenever required. * Maintain effective, timely, and courteous communication with customers to ensure smooth service delivery. * Monitor the accurate and timely generation of purchase orders related to your assigned processes. * Ensure timely revenue collection and proper allocation across associated cost centers, with approval from the coordinator and/or lead supervisor. * Guarantee correct and timely billing—from service pre-billing through final work order closure. * Generate service acceptance certificates and follow up with the client’s buyers and approvers. **Requirements** **Academic Qualifications:** Administrative, commercial, or related degree programs. Knowledge of system tools. **Languages:** Intermediate English. **Soft Skills:** Attention to detail Sense of urgency Teamwork Assertive communication Collaborative attitude Adaptability and responsiveness to required turnaround times **Experience:** Minimum six (6) months in similar roles. **Additional Information** Administrative staff based at client field/operations sites. Monday to Friday, with weekend availability. Salary: $2,730,958 + night, Sunday, and holiday surcharges. Contract type: Project-based / Task-based