Position Summary: Lead the comprehensive management of the Social Connection program, integrating a commercial approach with social impact, ensuring implementation of sales and customer retention strategies. Key Highlights: 1. Leadership in comprehensive program management with social impact 2. Development of commercial strategies and partnership engagement 3. Territorial and community-based work, including conflict management **Position Purpose:** Lead the comprehensive management of the Social Connection program by integrating a commercial approach with a vision of social and territorial impact, through engagement with district-level entities and local stakeholders, ensuring implementation of sales, customer service, and retention strategies, as well as monitoring of projects associated with service rollout and sustainability—thereby contributing to closing connectivity gaps and achieving social and commercial goals. **Your Day-to-Day Responsibilities:** * Develop and execute commercial strategies to drive service adoption. * Manage relationships with commercial partners, local operators, and territorial entities to ensure achievement of program objectives. * Promote and coordinate marketing and community visibility activities that strengthen project coverage and positioning. * Monitor schedules, targets, and performance indicators, generating progress reports and early alerts. * Support operational coordination with technical, commercial, and customer service areas to ensure service quality. * Ensure compliance with contractual, social, and regulatory commitments of the program. * Monitor beneficiary satisfaction and manage continuous improvement plans. * Coordinate with contact centers and service points to ensure proper handling of requests and complaints. * Support articulation with governmental, social, and community entities involved in the program. * Participate in structuring and developing proposals, tenders, and projects related to expanding the Social Connection model. **Position Requirements:** **Academic Qualifications:** * Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, Telecommunications, or related fields. * Postgraduate specialization in Marketing Management, Project Management, or related areas. **Experience:** * 10 years of experience in commercial areas, channel management, and project development. * Experience implementing sales and marketing strategies across any sector. * Experience managing commercial partners, sales teams, and digital/physical channels. * Demonstrable experience in territorial and community-based work, including direct participation in institutional engagement processes with district-level entities. Additionally, sustained interaction with communities in low-income neighborhoods, supporting social initiatives, managing community conflicts, and facilitating dialogue between institutions and local leaders. **Skills and Competencies:** * Results orientation and goal attainment. * Leadership capability within commercial and service teams. * Excellent institutional and community relationship skills. * Focus on user experience and customer satisfaction. * Analytical ability and capacity to monitor management indicators. Employment Type: Full-time
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
