Operations Manager. Apply Now About DHL **Connecting People, Improving Lives** Become a DHL professional and secure the essentials of your daily life through our top-tier benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and challenges that will push you every day. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both within and beyond DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully realized if we ensure everyone feels they can truly be themselves each day, regardless of their ethnic background, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** Being DHL means maximizing your capabilities. This position is for Suppla S.A. Role Objective Lead, manage, and oversee operations to ensure adherence to agreed service levels with clients and the company’s strategic objectives. This includes efficiently managing human, physical, and technological resources, and maintaining effective communication with the team to guarantee compliance with operational processes. Key Responsibilities * Ensure compliance with established KPIs and service levels, identifying and defining new operational standards. * Lead and develop the workforce, fostering continuous improvement and a positive organizational climate. * Monitor process productivity, analyze variations, and propose solutions. * Attend tactical meetings and present key area performance indicators. * Review and follow up on pre\-payroll, overtime hours, and compliance with operational routines. * Promote continuous improvement ideas for procedures and ensure updates based on Kaizens and deviations. * Participate in critical analyses to remove barriers, enhance performance, and escalate issues when necessary. * Manage communication with operational teams, ensuring clarity on key indicators and improvement actions. Requirements to Apply * Bachelor’s degree in Industrial Engineering, Systems Engineering, Logistics, or Business Administration, with specialization in related fields (preferred). * Intermediate to advanced proficiency in OMS systems. * Minimum 3 years of experience in the logistics sector, with focus on planning, process structuring, operational analysis, and continuous improvement. * Strong ability to identify optimization opportunities in logistics processes and propose effective solutions. * Intermediate English proficiency (reading, writing, and speaking). * IT Tools: Intermediate proficiency in Microsoft Excel (pivot tables, formulas, data analysis). JOB IDCO06401 COUNTRYColombia CITYFunza CATEGORYOperations