CAS AGENT

Description

Job Summary: This role guarantees excellence in customer service and support, addressing citizen inquiries, complaints, and providing information regarding credit history and products. Key Highlights: 1. In-person citizen attention and service 2. Management of requests, complaints, and claims 3. Promoting products to citizens Role Overview **Area Overview:** The area is responsible for first-level customer and citizen support and resolution of requests and incidents received through various contact channels: Call Center, CAS Citizen Experience Centers, email, portal, chat (Datina), and ensures resolution of requests and incidents at first and second levels. **Purpose of the Role:** Guarantees excellence in delivering service and support to customers regarding citizen concerns about credit history, scores, and other products; issuance of alerts and claims; resolution of inconsistencies; and written communications. Additionally, ensures resolution of user concerns, incidents, and requests from subscribers submitted via the company’s established customer service channels. **Responsibilities:** * In-person citizen attention and service. * Management of requests, complaints, and claims * Submission of written communications – Requests. * Support and delivery of information to citizens – Credit history * Responses to requests via email. * Handling of back-office requests. * Promoting products to citizens \- cross-selling. **Competencies:** * Customer Service * Negotiation ability and communication skills. * In-depth knowledge of products and services * Attention to detail and adherence to procedures. **Why is this role critical to us?** This role is part of the Citizen Service team, which we are legally required to provide for citizen support and assistance. **Location:** Bogotá – Outlet Factory Shopping Mall Experience Center, Av. Americas \# 62 \-84, Stores 71 and 72, 2nd Floor. Experience and Skills **Education:** Students pursuing administrative or related degrees – Technical or Technologist level. **Experience:** Minimum one year in customer service or operations and service. **Required Technical Knowledge:** Proficiency in office tools – customer service – sales – support. About Experian * Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness lies in celebrating what makes us different. Experian’s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters: DEI, work-life balance, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering… and the list goes on. Experian’s strong people-first focus has been recognized with awards including Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally rated 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an equal opportunity employer and affirmative action organization. Innovation is a fundamental part of Experian’s DNA and practices, and the diversity of our workforce drives our success. Everyone can thrive at Experian and bring their full selves regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as soon as possible. Experian Careers \- Creating a better tomorrow together