Junior Fraud Analyst

Description

Job Summary: End-to-end management of fraud and identity theft claims, including analysis, documentation, report preparation, and responses to regulatory authorities. Key Responsibilities: 1. Manage fraud and identity theft claims related to financial products. 2. Analyze cases to ensure fair and transparent handling. 3. Prepare reports and respond to regulatory authorities. **Job Description** ---------------------- Management of fraud and identity theft claims, including defining and documenting cases, preparing reports, and responding to regulatory authorities. Effectively manage fraud and identity theft claims arising from the opening of financial products. Analyze each case to determine the validity of the claim and ensure fair and transparent handling. Meet established SLAs for claim handling and response. Minimize exposure to new fraudulent transactions in cases reported by customers. Document each fraud and identity theft case with accurate and relevant information in the bank's systems. Ensure complete information is available for review and decision-making. Prepare reports containing final decisions for each case, supported by the analysis conducted. Respond to claims from regulatory authorities within stipulated timeframes. Prepare responses to citizen petitions, requests from the Financial Superintendency of Colombia, the Financial Consumer Ombudsman, and official communications from the Attorney General's Office. Ensure compliance with all regulatory deadlines for all issued responses. Implement continuous process improvements in claim handling and management, based on case analysis and trend identification. Integrate internal and external departmental processes to strengthen fraud management. Promptly alert on newly identified fraud trends or emerging incidents. Support the department head in coordinating activities and delivering reports. Carry out tasks assigned by the immediate supervisor, meeting all established deadlines. **Candidate Requirements** -------------------------- * Experience in fraud prevention * Experience in investigations and analysis * Two years of professional experience **Selection Process** ------------------------ You may register your hired candidates and share their information with the Administration department at this stage **Our Benefits** ----------------------- You may register your hired candidates and share their information with the Administration department at this stage