**Are you looking for a new job opportunity?** We are Noble Unión and we have an open position for you. We are seeking a Customer Retention Analyst interested in joining our team. **Who are we?** An organization committed to providing financial opportunities and developing scalable and effective business models through technological platforms. Our partners cover a broad spectrum, including advisory and product offerings for transportation companies in the United States, as well as financial, legal, architectural, and technological development services for all communities where we operate. **Responsibilities:** * Handle customer calls from those wishing to renew their insurance, providing friendly, fast, and effective service. * Assist customers in understanding and making insurance-related payments, such as monthly installments, initial payments, deferred payments, etc., using the company's official channels. * Make changes or adjustments to customer policies when needed, ensuring all updates are properly recorded in the company systems. * Generate insurance quotes to renew existing policies or explore new options, ensuring all customer information is up to date. * Send complete and accurate information to the teams responsible for approving or certifying sales. * Support customers with official registration procedures (such as licenses or permits) if necessary. * Review policies that are about to be canceled and contact customers to help resolve the issue. * Perform any of the above tasks individually, as requested by your supervisor. * Proactively follow up with customers who need to renew their insurance, ensuring full documentation of the process. * Analyze which insurance provider is the best option for the customer based on their needs. **Experience:** 6 months of experience in customer service. **Education:** High school graduate in any field. **What do we offer?** Salary: $1,550,000 + transportation allowance + social benefits We also offer excellent employee benefits: * Access to partner gyms. * English courses. * Career development plan allowing you to grow your professional potential. Schedule: Monday - Friday from 9:00 am to 7:00 pm. Medellín, Antioquia. Position type: Full-time Position type: Full-time