IT Support Manager

Description

Position Summary: We are seeking an IT Support Manager to manage services, coordinate daily support operations, and supervise help desks and incident resolution. Key Responsibilities: 1. Lead IT support teams and IT help desks 2. Ensure continuity of technological services 3. Monitor service management indicators (KPIs) **At Terpel, we are committed to generating diverse employment opportunities.** **If you are motivated to create, inspire, and learn, this challenge is for you!** We are looking for our next **IT Support Manager**, who will be responsible for managing IT services — leading support teams or help desks, coordinating daily IT support operations to ensure continuity of technological services, managing the help desk and on-site support while ensuring compliance with SLAs and proper handling of incidents and requests, as well as executing ITIL process follow-up and monitoring service management indicators (KPIs). **Required Academic Qualification**: Professional degree in Systems Engineering, Electronics Engineering, Software Engineering, or related fields. **Additional Formal Education**: ITIL (certification preferred) **Minimum Required Experience**: 5 years **Work Modality**: 2 days remote, 3 days in office — Monday to Friday, office hours.