BILLING ASSISTANT

Description

Job Summary: We are seeking a professional to ensure accurate billing of services, delivering positive customer experiences and complying with legal requirements. Key Responsibilities: 1. Manage billing processes for regulated and non-regulated services. 2. Support responses to PQRs and customer inquiries regarding billing. 3. Contribute to ecological transformation and sustainability. **Company Description** Join Veolia Colombia and Panama and Help Us Care for the Planet by Transforming the Future Veolia is a global leader in optimized resource management. Our mission is to contribute to the sustainable development of cities and industries by providing innovative solutions in water, waste, and energy—aiming to make the world cleaner, more efficient, and more sustainable. If you share our vision and wish to join a company driving ecological transformation, we invite you to become part of our team. **Job Description** **Ensure accurate billing of services provided to customers, complying with current legal provisions applicable to the company’s services and generating positive customer experiences.** **1\. Generate direct invoices and billing documentation from the Commercial System.** **2\. Ensure delivery of invoices and supporting documents to end users of regulated and non-regulated services.** **3\. Analyze metered volumes billed during the Pre-Billing process.** **4\. Maintain control and tracking of invoice and supporting document dispatch and receipt.** **5\. Support responses to PQRs related to billing.** **6\. Request customer information updates in the commercial database from the Database Department.** **7\. Generate monthly invoice printouts to support the SUI (Integrated Billing System).** **8\. Ensure customer service in cases of invoice returns or issues arising from the billing process.** **9\. Support entry of production data into the Commercial System.** **10\. Perform other duties assigned by the immediate supervisor related to the work area.** **Requirements** **Technical or Technologist degree in administrative, accounting, or business-related fields** **Minimum 1 year of experience managing billing processes.** **Additional Information** **At Veolia, Our Energy Is Our People.** We believe in the power of talent and the well-being of our teams. That’s why we offer benefits that promote balance, health, and professional growth: * Birthday leave * Extra-legal bonuses * Employee fund * Christmas bonuses * School bonuses ***(Benefits apply according to salary category.)*** **Are You Ready for the Challenge?** If you want to make a difference and join a company advancing sustainability and responsible development, Veolia Colombia and Panama is the place for you. **Submit your application and join our team. Together, we transform the future!** **As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.**