Collaboration Engineer Senior Associate

Description

Summary: The Collaboration Engineer – Senior Associate designs, administers, and optimizes enterprise collaboration platforms across Microsoft 365, ensuring secure, compliant, and scalable services. Highlights: 1. Lead administration and optimization of Microsoft 365 collaboration services 2. Partner with Security, Compliance, Identity, and Cloud Platform teams 3. Mentor Associate-level Collaboration Engineers Job Summary: * The Collaboration Engineer – Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence. * The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default. Responsibilities: Lead administration and optimization of Microsoft 365 collaboration services* Design and implement standards for: o Exchange Online and mail flow o SharePoint and OneDrive site governance o Teams architecture and lifecycle management * Manage and optimize Teams Services (TS) including calling, meetings, and integrations * Design and enforce governance, using AvePoint * Implement and manage content lifecycle, retention, and eDiscovery (CEA / EDD) controls in Purview * Perform advanced troubleshooting of: o Mail routing and delivery issues o Collaboration and sharing issues o Teams performance and reliability problems * Act as escalation point for complex incidents and lead root cause analysis * Support collaboration platform migrations and feature rollouts * Automate administrative and governance tasks where possible * Collaborate with Cloud Security on data protection and compliance controls * Mentor Associate\-level Collaboration Engineers Skills and Experience: * English level B2\+ * Technical Skills o Strong expertise in Microsoft 365 collaboration platforms o Deep experience with: * Exchange Online architecture * SharePoint Online and OneDrive governance * Microsoft Teams services o Strong understanding of: * Identity, access, and information protection * Data retention, archiving, eDiscovery, and compliance tooling o Experience with AvePoint or similar governance o PowerShell scripting and automation skills preferred * Professional Skills o Strong technical ownership and decision\-making ability o Ability to lead complex troubleshooting efforts o Clear communication with technical and business stakeholders o Mentoring and knowledge\-sharing mindset * Education / Professional Experience/ Qualifications * Bachelor’s degree in Computer Science, Information Technology, or related field * 5–7 years of experience in collaboration or Microsoft 365 engineering roles * Microsoft certifications preferred: o Microsoft 365 Administrator o Teams or Security \& Compliance certifications