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Customer Service Group Mgr - BOGOTA

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Summary: Seeking a visionary and experienced Business Intelligence (BI) Team Lead to shape data strategy, drive business value, and lead a dynamic team of data specialists. Highlights: 1. Lead and mentor a high-performing team of data specialists 2. Define and execute the BI roadmap, aligning with business goals 3. Drive strategic adoption of AI and machine learning technologies **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- **Position Overview** We are seeking a visionary and experienced Business Intelligence (BI) Team Lead to join our Services Operation unit in Bogota. As the head of a dynamic and multi\-disciplinary team, you will be instrumental in shaping our data strategy and driving business value through powerful insights. You will lead a talented group of Data Scientists, AI Experts, and Visualization Professionals, fostering an environment of innovation and analytical excellence. This is a critical role responsible for elevating our team's capabilities, streamlining the development of cutting\-edge BI solutions, and ensuring our practice remains at the forefront of the AI revolution. **Key Responsibilities** ------------------------ * **Team Leadership \& Mentorship:** Lead, manage, and mentor a high\-performing team of data specialists, fostering their professional growth and ensuring a collaborative, results\-oriented culture. * **Strategic Direction:** Define and execute the BI roadmap, aligning analytical initiatives with overarching business goals to solve complex challenges and identify new opportunities. * **Solution Development:** Oversee the end\-to\-end lifecycle of BI solutions, from requirements gathering and data modeling to the development of insightful dashboards and predictive models. * **Insight Elevation:** Champion the transition from descriptive reporting to advanced prescriptive and predictive analytics, empowering stakeholders with forward\-looking, actionable intelligence. * **AI Integration:** Drive the strategic adoption of new AI and machine learning technologies to enhance our analytical capabilities, automate processes, and unlock deeper levels of insight from our data. * **Stakeholder Collaboration:** Act as a key partner to senior leadership and business stakeholders, translating their strategic questions into analytical frameworks and delivering clear, impactful findings. * **Operational Excellence:** Establish and enforce best practices for agile development, data governance, and quality assurance to ensure the delivery of robust, scalable, and reliable BI solutions. * **Innovation \& Evolution:** Stay abreast of the latest industry trends in AI, data science, and visualization, and champion a culture of continuous learning and improvement within the team. **Qualifications \& Experience** -------------------------------- * A Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, Statistics, or a related quantitative field is required. * A minimum of 10 years of progressive experience in Business Intelligence, Data Science, or a related analytics field. * Proven track record of leading, managing, and developing technical teams comprised of data scientists, analysts, or BI developers. * Demonstrable experience managing the full project lifecycle for complex analytics and BI solutions. * Strong, foundational understanding of data warehousing principles, data modeling, and ETL/ELT processes. * An engineering or similar technical background is highly preferred. **Required Skills** ------------------- * **Technical Proficiency:** + Expert\-level knowledge of data visualization, with extensive hands\-on experience in **Tableau**. + Deep understanding of SQL and experience querying large, complex datasets. + Strong familiarity with data science concepts and programming languages (e.g., Python, R). + Knowledge of AI/ML model development, deployment, and lifecycle management. + Experience with cloud data platforms (e.g., Snowflake, Starburst, Databricks) is a significant plus. * **Leadership \& Communication:** + Exceptional leadership and team management skills with a passion for mentoring talent. + Outstanding communication and presentation skills, with the ability to distill complex analytical concepts into clear, concise insights for executive audiences. + Strategic mindset with strong problem\-solving and project management capabilities. + Fluency in both English and Spanish is required. \- **Job Family Group:** --------------------- Customer Service \- **Job Family:** --------------- Institutional Customer Service \- **Time Type:** -------------- Full time \- **Most Relevant Skills** ------------------------ Please see the requirements listed above. \- **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*

Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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