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Job Summary: Provide autonomous technical support, managing incidents and requests to ensure service excellence and user satisfaction. Key Highlights: 1. Autonomous technical support with service excellence 2. Incident and request management to ensure user satisfaction 3. Tracking and execution of requests to guarantee resolution DESCRIPTION Provide autonomous technical support, ensuring service excellence in incident and request management through the authorized channels for this service. REQUIREMENTS * Handle reported incidents and/or requests via authorized channels, managing them using the official tool to resolve issues and achieve user satisfaction. * Follow the protocols, manuals, and procedures provided for service delivery. * Verify escalations requiring assistance and their respective priority levels to provide timely and accurate support. * Confirm that user contact information is correct; if not, update it accordingly to ensure continuity of the planned process and delivery of quality service, avoiding additional errors. * Track and execute requests and incidents received through various support channels, guaranteeing resolution and user satisfaction.
