Systems Engineer Lead

Description

Summary: The Systems Engineer Lead oversees day-to-day systems and cloud engineering operations, combining hands-on engineering with team leadership for reliable and secure infrastructure. Highlights: 1. Lead day-to-day systems and cloud engineering operations 2. Provide senior-level engineering support for complex issues 3. Mentor and develop System & Cloud Engineer staff and DBAs Job Summary: The **Systems Engineer Lead** leads day\-to\-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60\-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands\-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards. Responsibilities: * Lead the day\-to\-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System \& Cloud Engineers and Database Administrators. * Provide hands\-on senior\-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3\. * Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate. * Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions. * Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security. * Lead identity and access management (IAM), middleware, and cross\-platform server operations coverage across the team. * Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases. * Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation. * Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight. * Mentor and develop System \& Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill\-building. * Maintain accurate documentation of the server, cloud, and database architecture as it evolves. * Ensure compliance with client and Auxis security and change management policies across the managed systems estate. Skills and Experience: **Required Qualifications*** Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. * 5\+ years of hands\-on systems/cloud engineering experience, including at least 2 years in a lead or supervisory capacity. * Strong expertise in enterprise server administration (Windows Server and/or Linux) at scale. * Hands\-on experience with virtualization platforms (VMware, Hyper\-V, or similar) and cloud platforms (Azure, AWS, or similar). * Working knowledge of storage, backup/recovery, and disaster recovery concepts. * Solid understanding of ITIL change and incident management processes. * Experience supporting multi\-country or multi\-region infrastructure environments. * Strong troubleshooting and root\-cause\-analysis skills for complex, cross\-platform issues. * Strong verbal and written communication skills in English. **Preferred Qualifications*** Microsoft or cloud\-provider certification (e.g., Azure Administrator/Solutions Architect, AWS Solutions Architect). * Experience with database administration or oversight (SQL Server, Oracle, or similar). * Experience with middleware and identity and access management (IAM) platforms. * Experience in a managed services or outsourced IT delivery environment supporting enterprise clients. * Bilingual English/Spanish or English/Portuguese a plus. * ITIL Foundation certification. **Technical Skills \& Tools*** Windows Server and/or Linux administration. * Virtualization (VMware, Hyper\-V) and cloud platforms (Azure, AWS, or similar). * Storage, backup/recovery, and disaster recovery tooling. * Database platforms (SQL Server, Oracle, or similar) at an oversight level. * IAM and middleware technologies. * ITSM/ticketing and monitoring platforms (ServiceNow, SolarWinds, or equivalent).