Receptionist / Administrative Assistant

Description

Position Summary: We are seeking a Receptionist/Administrative Assistant with excellent appearance and a service-oriented attitude for a health and aesthetics clinic. Key Highlights: 1. Friendly and professional patient care 2. Appointment scheduling and management of communication channels 3. Administrative support and document management **Health and Aesthetics Clinic** is looking for a **Receptionist / Administrative Assistant** to join its team, requiring excellent personal presentation, a service-oriented attitude, organizational skills, and strong communication abilities. **JOB PROFILE** We seek a **responsible, proactive, friendly, organized, and customer-service-oriented individual**, capable of performing reception and administrative support duties while delivering warm and professional care to our patients. **MAIN RESPONSIBILITIES** * Greet and attend patients in a friendly and professional manner. * Manage the appointment schedule, including confirmations, cancellations, and rescheduling. * Answer telephone calls, WhatsApp messages, and other clinic communication channels. * Provide information regarding services, procedures, operating hours, and authorized fees. * Receive and guide patients within the clinic facilities. * Handle cash transactions, receive payments, and issue corresponding records and receipts. * Support billing processes and administrative management. * Maintain up-to-date patient information and administrative documents. * Support the management of medical records and administrative documentation, respecting information confidentiality. * Manage physical and digital files. * Perform administrative tasks as required by management. * Keep the reception area organized and presentable. * Comply with institutional protocols, internal policies, and user service standards. * Support commercial activities and customer service in accordance with clinic guidelines. **REQUIREMENTS** * Technical, technological, or university student in administrative fields, secretarial studies, administrative assistance, customer service, or related areas. * Minimum of **1 year of experience in reception, customer service, or administrative tasks**, preferably in clinics, private practices, medical centers, dental offices, or aesthetics establishments. * Basic/intermediate proficiency in office software. * Excellent spelling and writing skills. * Strong verbal and written communication skills. * Proficiency in WhatsApp and digital tools. * Excellent personal appearance. * Availability and willingness to learn. **COMPETENCIES** * Customer service. * Assertive communication. * Organization and attention to detail. * Teamwork. * Responsibility and punctuality. * Appropriate handling of confidential information. * Ability to work under pressure. * Goal-oriented mindset. * Commercial and service attitude. * Initiative and proactivity. **WE OFFER** **Position:** Receptionist / Administrative Assistant **Contract type:** As per company conditions. **Salary:** Current Legal Minimum Wage and statutory benefits. **Work location:** Cali, Valle del Cauca. **Working hours:** As scheduled by the clinic. **IMPORTANT** We require an individual with **excellent attitude, genuine service vocation, positive energy, and commitment**, who can appropriately represent the clinic’s image and values to our patients. **If you are organized, friendly, responsible, and passionate about customer service, we want to meet you!** Work location: On-site employment