FTTH Customer Service Advisor

Description

Job Summary: We are seeking an FTTH Customer Service Advisor to monitor and manage the network, provide customer support, control organizational databases, and handle events and incidents—including subscriber registration and ticket management. Key Highlights: 1. Manages the FTTH network and ensures customer support. 2. Administers databases and registers subscribers in systems. 3. Handles tickets for service activation, incidents, and service requests. **Position Information:** **\- Position:** FTTH Customer Service Advisor **\- Work Modality:** Hybrid **\- City:** Bogotá **Requirements** \- Technical or technological degree, or university student in systems, telecommunications, electronics, electromechanics, engineering networks, administrative assistance, or related fields. \- Minimum 1 year of experience in the sector or related positions. **Responsibilities:** ● Monitor and manage the FTTH network, provide customer support, and maintain proper control over the organization’s databases, handling associated events and incidents. ● Register subscribers in information systems. * Subscriber inquiry and updating of data or contracted service plans * Create orders: suspension/activation of users in information and management systems. * NOC management. **Register and manage TKTs in information systems, including:** * Service activation. * User incidents. * Upgrades and downgrades of service plans. * Receipt and handling of PQRSD (Suggestions, Complaints, Claims, Requests, and Denials). * Temporary suspensions. * Service cancellations. * Requests for new services. **Benefits:** \- Life insurance. \- Employee fund. \- Project-based contract or direct employment contract with the company. \- Salary: 1\.750\.905 \+ statutory benefits Workplace: Hybrid in Bogotá, Cundinamarca