Junior Technical Support Technician

Description

Job Summary: We are seeking a Technician, Technologist, or Electronics Engineering student for hardware technical support and micro-soldering, performing equipment maintenance and configuration. Key Highlights: 1. Hardware technical support role 2. Experience with micro-soldering 3. Preventive and corrective maintenance of equipment **WM WIRELESS \& MOBILE SAS** We are a Colombian-based multinational with over 30 years of experience, dedicated to developing and integrating solutions involving mobile computing and automatic identification. Our value proposition is strengthened by specialized human talent, in-depth knowledge of operational processes, understanding of the vertical markets we serve, and the company’s extensive experience. * Automatic Identification (Barcodes, RFID, Biometrics, Smart Cards) * Specialized development tools * Specialized services and support * ISO 9001\-2015 certified **Position Profile:** We require a Technician, Technologist, or Electronics Engineering (or related field) student for our Operations team, with 0–6 months of experience in hardware technical support roles and knowledge of micro\-soldering tools. **Requirements:** * Technician, Technologist, or Electronics Engineering (or related field) student * 0–6 months of experience in hardware technical support roles * Knowledge of micro\-soldering tools **Responsibilities:** 1\. Consult the information system and corporate email to verify assigned tasks. 2\. Perform warranty services, preventive and/or corrective maintenance of equipment, as assigned via the information system and/or corporate email instructions, either on-site and/or at WM service centers, complying with SLAs. 3\. Support equipment preparation following the corresponding checklist or verification list, and verify proper equipment functionality during preparation. 4\. Configure and program equipment according to provided instructions. 5\. Ensure equipment functionality and perform cosmetic maintenance. 6\. Report problems identified during routine activities and/or customer service, escalating cases to the technical lead. 7\. Support execution of tests for escalated cases. 8\. Maintain traceability of warranty services, preventive and/or corrective maintenance for assigned equipment, per procedure. 9\. Perform any other duties assigned consistent with the nature of the position. **Contract Type:** Project-based employment **Working Hours:** On-site \- Monday to Friday, 7:00 A.M. to 5:00 P.M. **Location:** Bogotá / Barrios Unidos / Polo Club Employment Type: Full-time Application Question(s): * Do you have knowledge and hands-on experience with micro\-soldering tools? Which ones? * Are you a Technician, Technologist, or Electronics Engineering (or related field) student? Which one? * Do you have hands-on experience repairing hardware equipment? Which ones? * What is your age? Work Location: On-site employment