Senior Process Consultant

Description

Job Summary: We are seeking a Senior Process Consultant to lead process design and improvement, document procedures, and support digital transformation. Key Highlights: 1. Design and optimize AS IS and TO BE processes, building Customer Journeys. 2. Participate in process governance and continuous improvement initiatives. 3. Innovation and continuous learning within a global and disruptive team. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what they love and co\-creating a better future. You definitely don’t want to miss this! **Senior Process Consultant****** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Identify and document AS IS processes, pinpointing improvement opportunities, inefficiencies, and pain points. * Design TO BE processes aligned with business strategic objectives. * Develop end-to-end process diagrams using BPM methodologies. * Build Customer Journey Maps and Service Blueprints. * Participate in defining OKRs and associated process metrics. * Analyze risks, controls, and automation opportunities. * Document procedures, manuals, and process policies. * Support building operational models for new digital services. * Participate in process governance and continuous improvement initiatives. * Coordinate information-gathering sessions with users and business units. * Design training materials and support knowledge transfer to involved areas. * Track deliverables and maintain process documentation. **Requirements and Qualifications** * Bachelor’s degree in Industrial Engineering, Systems Engineering, Business Administration, or related fields. * Preferred specialization or certifications in: * BPM (Business Process Management) * Lean Six Sigma * Process Management * Digital Transformation * Agile Methodologies Experience: * Minimum 3 years of experience in process analysis, documentation, and optimization. * Experience in eliciting and modeling AS IS and TO BE processes. * Experience in developing operational models and functional documentation. * Desired experience in digital transformation projects. * Preferably experience in financial or service-sector companies. Technical Knowledge: * BPMN 2\.0\. * Process diagramming tools (Bizagi, Visio, Signavio, or similar). * Process-based management and continuous improvement. * Customer Journey and Service Blueprint design. * Development of metrics and OKRs. * Risk and control management. * Agile methodologies (Scrum, Kanban). * Advanced Microsoft Office suite. Competencies: * Analytical thinking. * Structuring and documentation ability. * Customer orientation. * Effective communication. * Collaborative teamwork. * Change management. * Results orientation. * Proactivity and innovation. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!