Customer Service Coordinator

Description

Position Summary: We are seeking a professional to lead and manage Customer Service processes, developing policies, training teams, and supervising performance—with a focus on continuous improvement. Key Highlights: 1. Lead and manage Customer Service processes 2. A leading company in the cosmetics sector with continuous innovation 3. An inclusive work environment and human development ### **Join our team!** We seek a professional with a degree in Industrial Engineering, Business Administration, or related fields, and more than three years of experience leading and managing Customer Service processes. Proficiency in Management Systems and ERP systems oriented toward Customer Service management, customer orientation, analytical ability, and a focus on continuous process improvement is essential. ### **Your responsibilities in this role will include:** * Developing policies and procedures. * Training and coaching team members and all others who interact with customers as required. * Supervising the performance of the customer service team. * Managing external communications. * Analyzing management data, measuring KPIs, and implementing action plans derived from these analyses. ### **Why join our Customer Service team?** You will become part of a leading company in the cosmetics sector, continuously innovating, within an inclusive, diverse, and human-development-oriented work environment. We recognize your effort and reward your performance. If you possess key competencies—effective communication, results orientation, commitment to personal and others’ development, and a mindset of change and innovation— **This opportunity is for you!**