Copy Agent / Service Desk Analyst

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: We are seeking a technician or professional with experience in technical support or help desk, service-oriented mindset, and problem-solving skills. Key Highlights: 1. Experience in technical support or help desk. 2. Excellent customer service and communication skills. 3. Analytical ability and incident resolution capability. DESCRIPTION Technician, technologist, or professional in Systems Engineering or related IT fields; minimum 1 year of experience in technical support or help desk. Service orientation. Organization and control. Clear communication with users. Attention to detail. Problem resolution. Working under priorities and response time requirements (SLA). Proactivity and follow-up. REQUIREMENTS * Knowledge of Windows operating system support. * Proficiency in ITSM case management tools. * Basic knowledge of Office 365, Active Directory, VPN, and Citrix. * Basic knowledge of networks and connectivity. * Excellent customer service and communication skills. * Analytical ability and incident resolution capability. * Ability to work under pressure and commitment to performance indicators.

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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