Laboratory Manager

Description

Position Summary: QIMA is seeking a professional to lead the NYCE Colombia S.A.S. laboratory, ensuring impartiality and excellence in testing and calibration activities, as well as comprehensive laboratory management and personnel supervision. Key Responsibilities: 1. Technical leadership and comprehensive laboratory management 2. Coordination and supervision of testing and calibration activities 3. Development of training content, staff training, and continuous improvement **Company Description** At QIMA, our mission is to provide our customers with intelligent solutions for manufacturing products they can trust. With operations in over 100 countries, we serve the consumer goods, food, and life sciences industries, helping more than 30,000 brands, retailers, manufacturers, and producers achieve quality excellence. We combine on-the-ground expertise with digital solutions that deliver precision, transparency, and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day guided by our QIMA Values. With customer passion, integrity, and a commitment to simplifying things, we are revolutionizing the testing, inspection, and certification industry. Are you ready to join this exciting journey with us and help us fulfill our mission? **Job Description** * Assume technical responsibility for the NYCE Colombia S.A.S. laboratory, ensuring services are delivered impartially and objectively. * Coordinate and supervise testing and calibration services strictly in compliance with applicable regulations. * Support the development of training content related to your area of management and deliver corresponding training. * Coordinate quotation preparation, invoicing, and collections. * Participate in establishing agreements, alliances, and/or memoranda of understanding when necessary. * Stay updated and ensure appropriate communication of national and international regulatory documents and criteria. * Participate in all client-required processes, providing support to the commercial department. * Monitor and track services, action plans, and commitments with clients or improvement-related activities. * Select, and where applicable, qualify and authorize activities performed by personnel under your supervision. * Verify and ensure, in coordination with relevant organizational departments, compliance with requirements for achieving and maintaining accreditation from accreditation bodies. * Lead the establishment of agreements, alliances, and memoranda of understanding within your scope of authority. * Supervise information analysis activities, decision-making, and issuance of laboratory reports. * Where applicable, supervise and authorize issuance of test reports. * Support promotion of laboratory services by attending to current and prospective clients, and participating in events and exhibitions. * Provide training to subordinate staff and personnel from other departments regarding laboratory processes. * Coordinate proper preparation and signing of service contracts with clients. * Identify and analyze business opportunities to expand the service portfolio of areas under your supervision. * Ensure operational processes comply with applicable laws, procedures, and any other relevant documents. * Monitor the laboratory to ensure compliance with applicable service policies and procedures. * Support internal quality audits and establish appropriate measures to agree upon and monitor action plans jointly with the Quality Department, addressing improvement, preventive, corrective, and nonconformity correction actions. * Authority to identify deviations from the management system or from procedures governing laboratory activities. * Report to the laboratory’s General Management on process performance and any identified needs for laboratory improvement. * Ensure the laboratory’s physical infrastructure is maintained, including appropriate calibrations and maintenance where applicable. * Plan and ensure necessary training for laboratory personnel to guarantee their technical competence. * Ensure the NYCE website is kept up-to-date regarding laboratory services. * Safeguard NYCE’s institutional image among employees, clients, and institutions. * Participate in the company’s strategic planning process, particularly in setting objectives for your department. * Agree with your immediate supervisor on tactical objectives for your department, communicate them appropriately, and set annual objectives for personnel under your supervision. * Collaborate on budgeting and administration of operational expenses for your department. * Implement, monitor, and report on performance indicators within your scope of authority, identifying improvement opportunities. * Adapt yourself and your team to changes and adjustments arising from the company’s realities and its external environment. * Manage all resources under your responsibility to deliver effective and efficient services for your department. * Ensure performance evaluations of personnel under your supervision are conducted in accordance with Human Capital Department guidelines. * Remain open and proactive toward innovation and adoption of best practices. * Identify nonconforming testing work. * Investigate root causes of nonconforming work and complaints, managing corrective or corrective actions necessary to eliminate the issue. * Ensure communication regarding the effectiveness of the laboratory management system and the importance of meeting customer and other applicable requirements. * Ensure the integrity of the laboratory management system is maintained when planning and implementing changes to it. * Ensure the effectiveness of laboratory activities. * Authority to identify deviations from the LENC laboratory testing management system or from procedures governing laboratory testing activities. * Authority to initiate actions aimed at preventing or minimizing deviations. * Authority to implement, maintain, and improve the LENC laboratory management system. **Requirements** * Bachelor’s degree in Electrical Engineering, Electronics Engineering, or related field; specialization in projects, quality management, or materials engineering is desirable. * 2–5 years of verifiable experience leading laboratories and teams in the electrical sector; ISO/IEC 17025 certification; RETIE and RETILAP certifications. **Additional Information** * Work location: Bogotá D.C. * Employment type: Full-time, Permanent * Salary: To be agreed upon, paid biweekly * Monday to Friday, 8:00 a.m. to 5:30 p.m., on-site