Job Summary: We are seeking a Repair Management Assistant to coordinate the drone repair workflow, ensuring agile, transparent, and well-organized service. Key Highlights: 1. Coordination of technical services and customer support in the drone sector. 2. Dynamic work environment in a growing industry. 3. Training on internal processes and management software. **About Us:** Mundo RCx is a specialized workshop for drone and electronic equipment repair and maintenance. We seek a Repair Management Assistant to coordinate workflow among the workshop, technicians, and customers, guaranteeing agile, transparent, and well-organized service. **Responsibilities:** * Serve as the liaison between the customer, technician, and workshop throughout the entire repair process * Receive and register equipment, verifying initial customer information and reported faults * Review and validate technical diagnostics provided by technicians before communicating them to the customer * Consult and track repairs using management/diagnostic software (tickets, statuses, history) * Inform customers clearly and promptly about the status, diagnosis, and estimate for their equipment * Manage requests and orders for spare parts/equipment required for each repair * Monitor delivery timelines, alerting technicians and customers of potential delays * Maintain an organized repair queue and prioritize repairs based on urgency or committed deadlines * Address customer questions or concerns related to the repair process * Keep customer records, service orders, and related inventory updated **Requirements:** * Technical/technological education in Administration, Engineering, Electronics, or related fields (or equivalent experience) * Prior experience in customer service, technical service coordination, or similar roles * Ability to understand basic technical terminology related to electronics/drones (technical repair expertise is not required) * Proficiency with digital tools/management software (CRM, ticketing systems, spreadsheets) * Excellent oral and written communication skills * Strong organizational ability and capacity to manage multiple tasks simultaneously * Proactivity in anticipating delivery timeline issues **Preferred Qualifications:** * Interest in or prior knowledge of drones/RC * Experience with WhatsApp Business or other customer service tools * Intermediate-level proficiency in Excel/Google Sheets **We Offer:** * Fixed-term full-time employment contract * Competitive salary based on experience * Dynamic work environment in a growing industry * Training on internal processes and workshop management software Work Location: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
